Refund policy
Return & Refund Policy
We want you to be happy with your purchase. If you are not completely satisfied with your order, please review the return conditions below.
Return Period
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, items must be:
- Unused and unworn
- In their original condition
- Returned with all original packaging
- Free of damage caused by the customer
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Gift cards
- Promotional or complimentary items
- Products showing signs of wear or use
- Replacement items provided under warranty
Return Process
To start a return, contact our support team at support@perlitalove.com.
Please include the following:
- Your order number
- The reason for the return
- Photos, if the item arrived damaged or incorrect
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Any applicable return shipping fees may be deducted from the final refund amount.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval of your refund.
If approved, the refund will be processed through your original payment method.
Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery.
We may ask for supporting photos to assess the issue and offer an appropriate solution.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible for return) and place a new order.
Order Cancellations
Orders can be cancelled within 30 minutes of being placed.
After this time, we cannot guarantee cancellation, as processing may have already begun.
Contact Information
Email: support@perlitalove.com
Support hours:
Monday – Friday: 9:00 AM – 5:00 PM (CET)
Saturday – Sunday: 10:00 AM – 4:00 PM (CET)